TECHNICAL ASSISTANCE:

At ADVATV.com, we understand that technical support is crucial in our line of work.  Team Advanced will make every effort to assist you with your technical problems in a timely fashion. 

Simply send us an email at Services@ADVATV.com with “Technical Support” in the subject heading line.  Please provide the following:

• Order Number
• Date of Purchase
• First & Last Name (Please provide the name of the purchaser if different from your own)
• Contact Phone Number
• Item Model and Description
• VIN Number
• Technical Question

One of our technicians on staff will promptly review and reply to your question within 24-48 hours.  Minor problems with quick and easy solutions may be answered through   e-mail, other problems that may require a little more assistance will require our technicians to call and assist you over the phone.

MSO REQUEST:

A Manufacture Statement of Origin (MSO) is a certificate used to help provide proof of ownership and registration of the vehicle.  Not all customers request an MSO, but it is necessary in the registration process.  Although most of our products can be registered, not all vehicles on our website are street legal or can be registered in all 50 states.  Please refer to your local DMV for more information and proper procedures prior to purchase.   We charge a $45 documentation fee to prepare each MSO certificate (if your state requires your MSO to be notarized, that will cost an additional $10 per notary).  The documentation process can generally take 5-7 business days to process, although we have often done it in less time.  If you would like your MSO sent via “overnight service” there is an additional $30 charge. 

To request a MSO certificate, please email us at Services@ADVATV.com and include “MSO Request” in the subject heading of the email.  We will send you a MSO Request form and provide more instructions.  Thank You!

LOST OR DAMAGED SHIPMENTS:

Eligibility for lost or damaged shipment reimbursement claims can only be made with the purchase of shipping insurance at the time of order.  For orders with shipping insurance, please make sure to fully inspect the product before signing or accepting the package.  If there are any minor or cosmetic damages (fairings, plastics, etc.) accept the package and report to ADVATV.com within 3 days.  Do not assemble the product or vehicle or it will no longer be valid under shipping insurance.  Send us a photo and we will quickly send you a replacement part.  If there is serious or structural damage beyond the point of repair, refuse delivery and let us know so that we can assist you with a quick replacement unit at no charge!

ADVATV.com only works with reliable and responsible shippers and trucking companies.  To date, we have never experienced a lost shipment and rarely experience damaged shipments.  However, accidents do happen!  And in order to cover all bases, and provide the BEST Customer Service online, we have provided this section to our customers.  Be assured that Team Advanced will always try our best to make sure you have a pleasant online shopping experience.

If you wish to file a Lost or Damaged Shipping Claim, please email us at Services@ADVATV.com with “Lost Shipping” or “Damaged Shipping” as the subject header.  We will respond with further instructions.  Thank You!